--- title: "AI Chatbot Services and AI Agents for Business | Mandato" description: "AI chatbot services and AI agent development for businesses: chat, voice and workflow agents that answer from approved content and hand off to people." url: https://mandato.agency/ai-automation-agency/ai-agents/ last_updated: 2026-10-18 language: en --- AI Automation Services # AI Chatbot Services and AI Agents That Know When to Hand Off Our AI chatbot services build assistants that answer questions, qualify leads and book appointments using your approved content. We also build AI agents that take actions in your systems, such as checking an order or updating a CRM record. Each one is tested against real past conversations before launch. When it is unsure, it hands the conversation to a person. [Get a free proposal](https://mandato.agency/contact/) Read the FAQ Starting price ₹50,000 one-time + 18% GST Part of [AI Automation Services](https://mandato.agency/ai-automation-agency/) Proposal Free Plan and price in writing ## Chatbots, agents and what each can do in 2026 A chatbot answers. It reads a question, finds the relevant part of your help content and writes a reply. Current models handle this well for hours, policies, product details, pricing pages and simple lead questions. An agent acts. It can call tools you approve, such as your calendar, help desk, store or CRM, and complete steps in order. That makes AI agents for business useful for tasks like booking, order lookups, ticket creation and lead routing. Both have real limits. Models can misread a question or state a wrong fact with confidence. They only know your business through the content and data you give them. They can also be manipulated by text hidden in emails, web pages or messages, which is called prompt injection. So we limit what each agent can access, require confirmation before consequential actions and send refunds, exceptions and sensitive topics to a person. ## What AI agent development includes Every build follows the same core steps, sized to the use case. - **Use case scoping** – We pick tasks with high volume and answers that are easy to check, and agree what the bot must never do. - **Knowledge base cleanup** – We gather your FAQs, policies and product data, and remove outdated or conflicting content. - **Conversation and handoff design** – We write the tone, the questions it asks and the rules for passing a chat to your team. - **Integrations** – Connections to your CRM, help desk, calendar, store or phone system, with the narrowest access that works. - **Testing** – We run a set of real past questions through it, plus deliberate attempts to break it, and fix what fails. - **Monitoring** – Logs of every conversation, sampled reviews, failure alerts and monthly tuning. ## Where an AI chatbot for business fits Website chat is a common starting point. We also deploy on SMS, WhatsApp, Facebook Messenger and Instagram messages. Voice agents can answer calls, answer common questions, book appointments and route callers, which suits businesses that miss calls after hours. Internal assistants are often the safest first project. A bot in Slack or Microsoft Teams can answer staff questions from your handbook or product docs, and mistakes stay inside the company. An AI agent for marketing can draft campaign briefs, flag unusual ad spend, enrich new leads and summarize sales calls for your marketers. A person approves anything before it publishes or spends money. For content and ad work, see our [AI marketing](https://mandato.agency/ai-automation-agency/ai-marketing/) service. ## Disclosure, consent and data rules People should know when they are talking to AI. California already requires bots to disclose that they are bots in certain sales and political conversations, and other states are adding rules. We label every bot clearly and offer a way to reach a person. Voice has extra rules. The FCC has ruled that AI-generated voices count as artificial voices under the TCPA. Outbound AI calls therefore need the same prior consent as prerecorded calls. Some states also require every party to agree before a call is recorded. We check each AI vendor's data terms and prefer business plans that do not train on your inputs by default. Health, financial and other sensitive data need extra review before any bot touches it. ## Comparing AI agent development companies Ask any AI chatbot development service to show test results on your own questions, not a demo script. Ask how handoff works, who owns the prompts and configuration and what happens when a model provider changes its pricing or its models. We build on the platform that fits. That may be the AI features in a help desk you already use, or a custom build on models from OpenAI, Anthropic or Google. You own the accounts, configuration and documentation. Our pricing starts at ₹50,000, one-time, plus 18% GST. The business analysis is included. You get the exact price in your free proposal. Model usage fees are billed to you by each provider. We do not promise a set share of questions answered or any cost savings, because both depend on your content and your customers. For bots that trigger longer processes, see our [workflow automation](https://mandato.agency/ai-automation-agency/workflow-automation/) service and our [full AI automation agency](https://mandato.agency/ai-automation-agency/) services. Last updated: 18 October 2026 Get a free proposal Tell us about your goals. We'll reply with a plan and a price. [Get my free proposal](https://mandato.agency/contact/) FAQ ## AI Agent Setup & Chatbot Services: questions ### What is the difference between a chatbot and an AI agent? A chatbot answers questions in a conversation. An agent can also take actions in other systems, such as booking a meeting or updating a record. Agents need tighter limits because their mistakes have real effects. ### Will an AI chatbot replace our support team? No. A well-built bot can handle common, repetitive questions. People still handle exceptions, complaints and anything that needs judgment. We design the bot to pass those conversations over cleanly. ### What happens when the bot does not know the answer? It says so and offers a handoff to a person, a callback or a form. We would rather it admit uncertainty than guess. Unanswered questions go into a log, so we can add content later. ### Can the bot use our existing help center? Yes, and that is usually where we start. We review the content first, because outdated articles lead to wrong answers. Updates to your help center flow into the bot. ### Which AI model do you use? It depends on the task, cost and data terms. We work with models from OpenAI, Anthropic and Google, and we can switch if a better option appears. You are not locked into one provider. --- Mandato Agency · https://mandato.agency/ai-automation-agency/ai-agents/ · hello@mandato.agency